We are proud to offer a limited warranty on our handmade items to ensure your satisfaction and the well-being of your hermit crabs. This warranty covers any damages during shipping from the date of purchase to the time received.
Warranty Coverage.
Any item damaged during shipping.
- We will
Repair the product at no charge,
Or
Replace the product with a new one.
If your item arrives damaged, we ask that you email us a picture of the damaged item within 48 hours of delivery.
The damaged item must be returned within 5 business days to the sender.
This warranty does not cover:
No Refunds:
Damage caused by improper use or handling
normal wear and tear,
Modifications or repairs made by anyone other than our authorized personnel, or
Damage resulting from exposure to extreme conditions (excessive heat; like baking, boiling, or running under hot water.)
How to Make a Warranty Claim:
To make a warranty claim, please contact us at [hermitcrabeducenter@gmail.com] with the following information:
proof of purchase,
description of the defect, and
photographs of the defective product.
We will guide you through the process and provide instructions for returning the product, if necessary.
